If your business receives a demand letter or a formal complaint regarding your website’s accessibility, do not ignore it, and do not panic. Ignoring the letter can result in a rapid default judgment and severe financial penalties, particularly under California’s Unruh Act.
First, immediately contact legal counsel experienced in digital accessibility defense to review the specific claims.
Second, do not attempt to quickly install an automated accessibility plugin, as this will not resolve the underlying legal liability and may worsen the user experience.
Third, partner with a specialized digital compliance agency to perform a manual WCAG audit of your website.
Your agency will identify the exact technical failures cited in the letter, execute the necessary code remediation, and provide a formal Accessibility Statement to support your legal defense strategy.
