The Americans with Disabilities Act (ADA) applies to virtually all small business websites.
Under Title III of the ADA, businesses open to the public are legally required to provide equal access to their goods, services, and facilities.
Federal courts and the U.S. Department of Justice consistently interpret a business’s website as an extension of its physical location, functioning as a “digital front door.”
If your website allows customers to read menus, book appointments, purchase products, or contact support, it must be accessible to people with disabilities, including those utilizing screen readers or keyboard-only navigation.
Failing to provide this digital access leaves your business highly vulnerable to costly demand letters and discrimination lawsuits, regardless of your company’s size, revenue, or physical location.
